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Terms and Conditions

CONDITIONS OF SALE ONLINE
UPDATED VERSION A D October 2020

These Online Conditions apply exclusively to the remote sale of the products via the web, fully illustrated and described on the website www.pierremantoux.com (hereinafter ” Product / s “).

In the event of changes to the Online Conditions, the Online Conditions published on the site at the time of sending the order proposal (hereinafter ” Order Proposal “) by the purchaser of the Products (hereinafter ” Customer “). It will be possible to check any previous versions of the Online Conditions in the appropriate section of the Site, which will be saved and printable.

Before submitting the Order Proposal, the Customer is required to read and accept these Online Conditions. The submission of the Order Proposal implies full knowledge and expresses acceptance of both these Online Conditions and what is indicated in the Order Proposal.

1. SUBJECTS

1.1 The seller of the Products (hereinafter the ” Seller “) is Pierre Mantoux srl by Ilcat . with registered office in Italy, in Via A. Saffi , 34 20 123 Milan and administrative office in Italy, Via Modigliani, 25 20054 Segrate, email pierremantoux @ pierremantoux.com, PEC pierremantoux @pierremantoux. postecert.it, tax code and registration number in the Milan Company Register no. 07592310150, VAT number 07592310150  

1.2 These Online Conditions govern the purchase of products on www.pierremantoux.com (hereinafter the ” Site “) and do not, however, regulate the sale of products or services by parties other than the Seller who are present on the Site through links, banners or other hypertext links. The Seller is not responsible for the supply of goods and services by third parties.

1.3 The Customer will be identified through the data entered by the same in the Order Proposal. It is forbidden to provide false and / or invented data: the Seller is exonerated from any responsibility in this regard.

1.4 The product offers on the Site are aimed at adult customers. By placing an order through the Site, you warrant that you are over the age of 18 and have the legal capacity to enter into binding contracts.

2. PROCEDURE FOR COMPLETING THE CONTRACT

2.1 The information referred to in these Online Conditions and the details contained on the Site do not constitute an offer to the public, but a simple invitation to formulate an Order Proposal. After sending the Order Proposal, the Customer will receive by email confirmation of receipt of the same (hereinafter ” Order Proposal Receipt Confirmation “). This email will not imply acceptance of the Order Proposal, which will be considered accepted only when the Customer receives a subsequent email confirming that the Order Proposal has been accepted and that the Products are being shipped (hereinafter ” Confirmation Order and Shipping “).
Consequently, there will be no contract between the Customer and the Seller until the Order Proposal is explicitly accepted by the Seller by sending the Order and Shipping Confirmation.
The online purchase contract (hereinafter the ” Contract “) will therefore be considered concluded only when the Customer receives the Order and Shipping Confirmation (” Contract Conclusion Date “): from this moment on the Order Proposal will be referred to simply as ” Order “.

2.2 Before submitting the Order Proposal, the Customer will be asked to confirm the reading and acceptance of the Online Conditions, including the clauses that determine unfavorable conditions for the Customer (for example limitations of liability, right to withdraw from contract, exceptions to the jurisdiction of the judicial authority, etc. ).

2.3 The Customer will receive via email, upon conclusion of the contract, the Order Confirmation and Shipping containing:

  • a reference to these Online Conditions, already read and accepted by the Customer by sending the Order Proposal;
  • the information and images of each Product and the relative price;
  • the selected payment method;
  • method and place of delivery and the relative shipping costs;
  • a reference to the conditions for exercising the right of withdrawal;
  • a reference to the Privacy Policy.

2.4 The Seller reserves the right, before sending the Order and Shipping Confirmation, to request further information relating to the Order Proposal via e-mail or telephone.

2.5 The Seller may not proceed with Order Proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of the Products. In these cases, no later than 30 (thirty) working days from the day on which the Customer sent the Order Proposal, we will inform the Customer via email that the contract is not concluded and that the Order Proposal specifying the reasons. In this case, any amount already committed on the chosen payment method will be released.

2.6 The Seller undertakes to deliver the ordered Products as soon as possible (taking into account the shipping method selected by the Customer) and in any case no later than 30 (thirty) days from the Contract Conclusion Date.

2.7 The Seller reserves the right to refuse Order Proposals from a Customer with whom a dispute and / or dispute relating to a previous Order is in progress or has previously occurred. This also applies to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of the Online Conditions, or for any other reason, especially if the Customer has been involved in fraudulent activities of any genre.

2.8 Although the Seller constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the Products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and the color resolution characteristics of your computer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of the Products shown on the Site if due to the aforementioned technical reasons, since such representations are merely illustrative.

2.9 The website can be viewed from any country, while e-commerce orders will be processed only if they come from the following countries: Italy, Austria, Germany, Belgium, France, Holland, Great Britain, Denmark, Spain, Sweden , Czech Republic, Slovakia, Slovenia, Romania, Bulgaria, Croatia, Greece, Portugal, Estonia, Latvia, Lithuania, Poland, Hungary, Switzerland, Ireland, Finland.

3. SALE PRICES

3.1 The prices of the Products (hereinafter ” Price / s “) and shipping costs (hereinafter ” Shipping Costs “) are those indicated on the Site and at the time of transmission of the Order Proposal.
Prices and Shipping Costs are to be considered inclusive of taxes, duties and any costs associated with customs duties (unless otherwise specified in the Order Proposal). In case of exercising the right of withdrawal, the Shipping Costs that have already been paid by the Customer are excluded from the refund.

3.2 Despite every effort, it is not possible to exclude that for some of the Products on the Site a different price from the actual one is indicated by mistake. It will be the Seller’s responsibility to check the correctness of the Prices before sending the Order Confirmation and Shipping. If, due to technical errors, clerical errors or other inconveniences, the Price indicated on the Site should be lower than the correct selling price of the Product, the Customer will be contacted to verify whether he still wishes to purchase the Product at the correct price. If you do not wish to proceed with the purchase, the Order Proposal will be canceled. If the price indicated on the Site is higher than the correct selling price of the Product, the Order will be followed up by charging only the lower price.

4. TERMS OF PAYMENT

4.1 Payment can be made using one of the methods listed in the ” Payment Methods ” section on the Site.

4.2 Major credit and prepaid cards are accepted with the exception of American Express. Payment by credit card will take place without any additional charge. The Customer making the payment confirms that he is authorized to purchase with that credit card. In the absence of these conditions, it will not be possible to proceed with the Order Proposal.
At the time of sending the Order Proposal, only the commitment of the amount will be made: the actual charge will take place only at the time of the Order Confirmation and Shipping.
In the event that it is not possible to debit the amount, the Order Proposal will be automatically canceled.
It should be noted that the Seller is not able to know the information relating to the Customer’s credit card, which is managed directly by the third party who administers the payment. For this reason, the Seller will not be aware of such data, nor will it keep them.
In no case can the Seller therefore be held responsible for the fraudulent use of credit and prepaid cards by third parties.

5. SHIPPING AND DELIVERY

To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form on the website www. pierremantoux .com and which are summarized below.

5.1 Each shipment contains:

  • the Products ordered and any gifts;
  • the transport document;
  • any accompanying documentation required in the country of dispatch;
  • any information and marketing material.

5.2 The commercial document / purchase invoice relating to the Order will be inserted inside the package together with the transport document. The website will return an order summary page once the transaction has taken place which will not be valid as a fiscal document.

5.3 The Products will be delivered by the courier identified by the Seller. It will be possible at any time to consult the ” Shipping ” section on the Site for additional information on costs, times and shipping methods.
The delivery of the Products may take place with the following delivery methods to the address indicated by the Customer;

5.4 Upon receipt of the Products, it will be the Customer’s responsibility to check the integrity and the presence of damage to the packaging that are immediately evident (for example: wet box, damaged box, etc.). In case of anomalies, the Customer will be required to detect them immediately, having them noted by and refusing the delivery. Otherwise, the Customer will lose the possibility of asserting his rights in this regard.

5.5 The Site is structured with features that allow the Customer to access the Site and place the Order regardless of the geographical location , provided that the billing country is the same as the shipment .
The customer will be entitled to receive the products at a delivery address of your choice, provided that the address is within the site corresponding to the country in which the order was made and the country Ba i among those which can be shipped. (Italy, Austria, Germany, Belgium, France, Holland, Great Britain, Denmark, Spain, Sweden, Czech Republic, Slovakia, Slovenia, Romania, Bulgaria, Croatia, Greece, Portugal, Estonia, Latvia, Lithuania, Poland, Hungary, Switzerland , Ireland, Finland).

6. RIGHT OF WITHDRAWAL

6.1 The Customer will have the right to withdraw from the contract concluded on the Site, without any penalty and without specifying the reason, returning to the Seller all or part of the Products purchased.
The Site is structured with features that allow the exercise of the right of withdrawal regardless of the nationality and geographical position of the Customer.
The Customer must communicate to the Seller, in the manner referred to in the following paragraph , the will to exercise the right of withdrawal within 15 days, starting from the day on which the Customer or a person in charge of the same (other than the courier) has acquired possession of the Products.
If multiple Products have been purchased with the same Order, the desire to withdraw may be communicated at different times, always within 15 days.

6.2 To exercise the right of withdrawal, the Customer must send an email to sales@pierremantoux.com indicating the order number and the reasons connected to the return request. The Seller will respond by providing the address to which the product will be shipped, which will be borne by the customer, who can independently choose the courier with which to make the return.

Within 14 (fourteen) days from the date on which the Customer communicated his decision to withdraw from the Contract, he must return the goods in the manner and clarifications referred to in the following point.

6.3 The right of withdrawal is subject to the following conditions and within 14 (fourteen) days from the date on which announced its decision to withdraw from the contract, the customer must: send the Seller duly packed products through delivery of the same to the carrier chosen by the Customer and sent to the address indicated by the Seller.  
 

  • the Returned Products purchased with the same Order may also be returned at different times, always within 14 days from the date on which the Customer communicated his decision to withdraw from the Contract;
  • products returned in exercising the right of withdrawal (hereinafter the ” Returned Products “) must be returned in their entirety, excluding the possibility of returning only some parts or components of the same (even in the case of kits);
  • Returned Products must not have been used, worn, washed, soiled or damaged and must not show signs of use;
  • Returned Products must be returned packaged exactly as they were shipped, complete with all accessories and labels. By way of example, the tights must be returned in their packaging, complete with the relative cardboard and so on;
  • In the event that the Seller offers the possibility to purchase certain Products by taking advantage of specific promotions (for example 5×4, 3×2, buy X gift Y etc.), the right of withdrawal may also be exercised with the return of only some of the Products in promotion : in this case, the price of the Returned Product actually paid and resulting from the commercial document / purchase invoice will be reimbursed, with the shipping costs being charged as specified in the following point.

6.4 In case of exercise of the right of withdrawal, the Seller will reimburse the Customer for all payments made for the purchase of the Returned Products, except for the following expenses which, if applicable, will be borne by the Customer:

  • the initial shipping costs of the Order (already initially paid by the Customer at the time of purchase). It is specified that these expenses will be reimbursed to the Customer exclusively in the event of damage to the Products due to transport, or in the event of errors in shipment by the Seller, or in the case of Products recognized as defective;
  • any additional costs incurred to the order (for example: cost of gift wrapping, etc.);
  • the shipping costs deriving from the possible choice of the Customer to return the Products purchased in the same Order to the Seller, delivering them at different times to the courier;
  • in the event that the Products are located in a country other than that of the Site on which the Order was placed, the following will remain the responsibility of the Customer:
    • the organization and shipping costs necessary to get the Products directly to the Seller at the address:
      Pierre Mantoux – Via Buonarroti 1 – 20054 Segrate, Italy.

6.5 After exercising the right of withdrawal by making the return request in the manner provided, the Customer will receive an email confirming that the return has been entered. After verification by the Seller of compliance with all the procedures required by paragraph 7 for exercising the right of withdrawal, the Customer will receive an email approving the return made. The Seller will reimburse the Customer the sums paid for the purchase of the Returned Products no later than 14 days from the day on which the Seller was informed of the decision to exercise the right of withdrawal, provided that the Seller has already received the return of the goods or that the Customer has provided him with proof of having already shipped the goods, being able, until then, to withhold the refund.
The Seller will use the same payment method used for the purchase of the Products for the re-credit.

6.6 If the right of withdrawal is exercised without respecting the procedures referred to in the previous paragraph, the Customer will not be entitled to any refund. Within 10 days of sending the email with which the non-acceptance of the return and the related reasons will be communicated to the Customer, by replying to the same email, the Customer can choose to get back the Returned Products at his own expense. Otherwise, the Seller may legitimately retain the Returned Products, in addition to the sums already paid for their purchase.

7. LEGAL WARRANTY FOR NON-CONFORMING PRODUCTS

7.1 The Seller is responsible for any defect in the Products and for their non-compliance with the Order placed, existing at the time of delivery of the goods.

7.2 The warranty period is 2 (two) years from the time of delivery of the goods. This warranty is valid under the following conditions:

  • a) the defect occurs within 2 (two) years from the date of delivery of the Products;
  • b) the Customer submits a formal complaint to the Seller regarding the defects within a maximum of 2 (two) months from the date on which the defect was discovered, unless this is in contrast with the prevailing mandatory rules of the Customer’s country of habitual residence;

7.3 In the event that the lack of conformity of the Products purchased has been ascertained by the Seller, the Customer will have the right to obtain without additional costs:

  • the replacement of non-compliant Products with others of an equivalent amount (option only possible at one of the stores in the chain) or, alternatively,
  • the refund of the amount paid for the purchase of the Products. The return will be made, at the Customer’s choice, through the same means used by the Customer for the initial purchase.

7.4 All costs of returning products recognized as defective will be borne by the Seller.

8. CONTACTS

For any information request, please contact the following addresses:
sales@pierremantoux.com

9. PRIVACY

We invite you to access the Privacy Policy published on the Site to obtain all the information on how we process your personal data.

10. APPLICABLE LAW, SETTLEMENT OF DISPUTES AND JURISDICTION

10.1 These Online Conditions are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the Online Conditions are subject exclusively to Italian law (without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer) and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority, as better specified below. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the Customer according to the applicable law or, at the Customer’s choice in case of action taken by the same, by the Court of Milan. If, on the other hand, the Customer acts in the exercise of his own business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Milan.

10.2 Online platform for alternative dispute resolution (ODR).
Given that the Seller is always available to seek an amicable solution to disputes that have arisen, through the contacts indicated in the preceding points, we inform you that, according to Article 14 of EU Regulation no. 524/2013 and the resolution on the ODR referred to in the Statutory Instrument n. 500/2015 in force since 15 February 2016, an online platform for the resolution of ODR disputes (“online dispute resolution “) deriving from the purchase of goods online has been established by the European Commission, accessible at the following link: https: // webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage Through the ODR platform, it is possible to consult the list of ODR bodies, find the link of each of them and start a procedure of online dispute resolution. More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show    

10.3 The right of the Customer to contact the competent ordinary judge for the dispute deriving from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure described above, as well as the possibility, if the conditions are met, to promote an out- of- court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II – bis of the Consumer Code (i.e. Legislative Decree No. 206/2005).

11. MODIFICATION AND UPDATE

These Offline Conditions may be modified at any time. The Customer will be asked to accept only the Online Conditions in force at the time of purchase. The new versions of the Online Conditions will be effective from the date of publication of the same on the Site and in relation to Orders submitted after that date. You can check for any previous versions of the Online Terms of the Site into section.

Last update: October 2020

TERMS OF SALE – September 2020